For security purposes we will only deliver to the card holder’s address. All orders are processed within 24hours after they have been made and will be delivered as per the confirmed delivery date between 8am and 7.30pm provided all stock items are available. Standard delivery for item(s) such as doors, wardrobes, kitchen cabinets available from stock are on an estimated 21 working day delivery schedule, this approximation can vary depending on your location and quantity of each purchase. Standard delivery for other item(s) such as bathroom and laundry, fasteners and fittings, adhesives and chemicals, boards, etc will be between 3 to 7 working days, this approximation can vary depending on your location and quantity of each purchase. For those item(s) which are not immediately available from stock, an approximate availability will be advised when we contact you to confirm your order acceptance. You will be notified when your order is ready for delivery. (A working day is any day other than weekends and public holidays). If delivery cannot be made to your address for any reason; we will inform you as soon as possible.
If you deliberately fail to take delivery of the item(s) then without prejudice to any other right or remedy available to us, we will:
- charge you for re-delivery
- store the item(s) until actual delivery and charge you for reasonable costs (including insurance) of storage; or
- sell the item(s) at the best readily obtainable
If you fail to take delivery because you have cancelled your order, we shall refund you within 30 days for any sum that has been paid by you or debited from your credit/debit card for the item(s) less 5% of the total cost of the item (s). On exercising your right to cancel you shall be required to return the item(s) to us at your own cost. Should you fail to return the item(s), iCyrus reserves the right to deduct any direct costs incurred by us in retrieving the item(s) as a result of such failure.
Every effort will be made to deliver the item(s) in line with our delivery timeline as specified for each item. However, we will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery such as situations under force majeure and other similar circumstances. In this case, we will inform you of any delay as soon as possible. Deliveries are made via third party delivery companies and it is 5% of product cost.
Please inspect all item(s) immediately on delivery. This means checking trims, glancing over (but NOT opening) orders for any visible defect. Claims will not be accepted for item(s) with defects if the driver’s ticket is not signed accordingly. We recommend that you do not book installers for products that need installation until you have received your item(s).
If we are to install for you, it comes at 10% of the product price.