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Online Store for Home Improvement

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Order Cancellation

To exercise your right of cancellation, you must send an email from the ‘Contact Us’ section of our website within 24 hours (grace period) after your order has been made, giving details of the item(s) ordered. Please note,if you cancel your order after the grace period and before delivery for  whatever reason, a 5% (of the cost of the item(s)) administration charge applies.      

Except in the case of item(s) with a defect, if you exercise your right of cancellation after the item(s) have been delivered to you, you will be responsible for returning the item(s) to us at your own cost.

Once you have notified us that you are cancelling the order, we will re-credit you within 30 days for any sum that has been debited from your account for the item(s).

Except in the case of item(s) with a defect, if you do not return the item(s) as required, we may charge you a sum not exceeding the direct costs of recovering the item(s).

iCyrus reserves the right to cancel any accepted order prior to delivery at iCyrus’ discretion (whether or not your credit/debit card has already been charged) in the event of any material errors in connection with your order or the price or other conditions published in the iCyrus store relevant to your order, or if any further verification of your credit conditions or records so warrants.