iCyrus will accept whole orders back unopened in the original packaging for whatever reason within 24 hours of receipt. If the item was delivered to you, you will need to return the items back to us at your cost via your chosen courier and 5% handling charge will be deducted from your refund. We do not accept part order returns.
All credits will be processed within 30 days. If you decide to cancel your order before delivery for whatever reason, a 5% (of the cost of the item(s)) administration charge applies.
If an order has been dispatched further charges may apply. In particular, please note that any item(s) returned to us that you claim to be faulty or incomplete are checked by our technicians. Any returned item(s) found not to be faulty or incomplete will be returned and we shall be entitled to charge you for the return carriage costs via your original payment method.
Any item(s) that you return to us are at your own risk, therefore we strongly advise all our customers to take reasonable care when returning to us i.e. item(s) must be adequately packaged and carried by a reputable carrier. Item(s) returned to us in a damaged condition will not be subject to refund, unless they were originally received with a defect on the original consignment.
If the item(s) is a ‘special order' or 'promotional offer', this right to cancellation does not apply.